Privacy Policy

Last Updated: January 2024

Welcome to Aquavista Shop, your premier destination for water garden solutions. At Aquavista Shop (operated through gardenpondstore.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account on our website
• Make a purchase of our water garden products
• Subscribe to our newsletter or promotional communications
• Contact our customer service team
• Participate in surveys, contests, or promotions

The types of personal information we may collect include:

• Contact Information (name, email address, phone number)
• Shipping and Billing Address
• Payment Information (credit card details, PayPal information)
• Purchase History and Preferences
• Customer Service Communications

We also automatically collect certain information when you visit our website:

• Device Information (IP address, browser type, operating system)
• Usage Data (pages visited, time spent on site, referring website)
• Location Data (general geographic location based on IP address)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process your orders and transactions
• Provide, maintain, and improve our website and services
• Communicate with you about products, services, offers, and events
• Offer customer support and respond to your inquiries
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms and conditions
• Personalize your experience on our website

3. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, shipping, marketing, and analytics.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of Aquavista Shop, our customers, or others.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your personal information is stored on secure servers located in the United States. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All payment transactions are encrypted using SSL technology. We are PCI DSS compliant and work with reputable payment processors to ensure the security of your financial information.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update your personal information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Objection: You can object to the processing of your personal information for certain purposes.
• Restriction: You can request that we restrict the processing of your personal information.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

You can also opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them).

The types of cookies we use include:

• Essential Cookies: Necessary for the operation of our website.
• Analytics Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote locations), your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us