Welcome to the Aquavista Shop FAQ page! We’re dedicated to helping you create and maintain beautiful water features with ease. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.
Products & Technical Support
Q: What types of fountains do you offer?
A: We carry a wide range of fountain pumps to suit various pond sizes and aesthetic preferences, including 1/2 HP, 3/4 HP, 1 HP, 2 HP, 3 HP, and 5 HP models. Our selection ensures you can find the perfect water flow and display for your garden pond.
Q: How do I choose the right aeration system for my pond?
A: Selecting the correct aerator depends on your pond’s size, depth, and the type of aquatic life present. Our Airmax Aeration systems and Aeration Kits are designed for different volumes of water. For personalized advice, please email us with your pond’s specifications, and we’ll gladly recommend the best solution.
Q: Are your algae control treatments safe for fish and plants?
A: Yes! The health of your aquatic ecosystem is our priority. Our Aquatic Algaecides and Herbicides are formulated to be effective against unwanted algae and weeds while being safe for fish and plants when used as directed. Always check the product label for specific instructions.
Ordering & Account
Q: What payment methods do you accept?
A: We offer a secure checkout and accept major credit cards including Visa, MasterCard, and JCB. We also accept PayPal for a fast and secure payment experience.
Q: Do I need to create an account to place an order?
A: While you can check out as a guest, creating an account allows you to track your order history, save your address for faster checkout, and receive updates on new products and promotions.
Shipping & Delivery
Q: Where do you ship to?
A: We are proud to offer global shipping to water garden enthusiasts everywhere! However, due to current logistical constraints, we are unable to deliver to Asia and some remote locations. If you are unsure about your location, please contact us at [email protected].
Q: How long will it take to receive my order?
A: After you place your order, please allow 1-2 business days for processing and packaging. Once dispatched, delivery times are:
- Standard Shipping (DHL/FedEx): 10-15 days ($12.95)
- Free Shipping (EMS): 15-25 days (for orders over $50)
Q: How can I track my order?
A: As soon as your order is on its way, we will send you a confirmation email containing your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your shipment in real-time.
Returns & Refunds
Q: What is your return policy?
A: We want you to be completely satisfied. If you are not happy with your purchase, you may return it within 15 days of receipt for a refund. The item must be in its original condition and packaging. Please visit our dedicated Returns Policy page for detailed instructions or contact our customer service team for assistance.
Q: Who pays for return shipping?
A: The customer is responsible for the return shipping costs unless the item arrived damaged or was incorrect due to an error on our part. In such cases, we will gladly provide a prepaid return label.
Contact Us
We hope this FAQ has been helpful. For any further questions, our team is always here for you.
Email: [email protected]
Address: 1995 Nash Street, Burr Ridge, US 60527
Your premier destination for water garden solutions.