Our Commitment to Reliable Delivery
At Aquavista Shop, we understand that timely and secure delivery is crucial for our customers who are passionate about maintaining beautiful and healthy water features. Whether you’re a homeowner adding a decorative fountain to your garden, a pond enthusiast seeking algae control solutions, or a professional in need of reliable aeration systems, we strive to make the delivery process as smooth and transparent as possible. Our global shipping options ensure that you receive your high-quality products no matter where you are, though we currently exclude Asia and some remote areas due to logistical constraints.
Order Processing Time
Once you place an order, our team works diligently to process it within 1-2 business days. This includes order verification, packaging, and preparing your shipment. We ensure that all products, from efficient aeration kits to decorative fountains, are carefully packaged to prevent damage during transit.
Shipping Methods and Timeframes
We offer two primary shipping methods to cater to your needs:
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 days after dispatch | $12.95 |
| Free Shipping | EMS | 15-25 days after dispatch | Free for orders over $50 |
Please note that delivery times may vary slightly based on your location and external factors such as weather conditions or customs processing. Our team continuously monitors shipments to ensure they arrive on time.
International Shipping Details
We proudly ship worldwide, making our products accessible to water garden enthusiasts across the globe. However, we currently do not deliver to Asia and some remote areas. If you are unsure about delivery to your region, feel free to contact us at [email protected] for clarification.
Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment in real-time through the carrier’s website. We believe in keeping you informed every step of the way.
Returns and Refunds
If you are not completely satisfied with your purchase, you can return it within 15 days of receipt. Please ensure the product is in its original condition and packaging. For more details, visit our Returns Policy page or contact our customer service team.
Why Choose Aquavista Shop for Your Delivery Needs?
Our dedication to quality extends beyond our products to our delivery services. By partnering with trusted carriers like DHL, FedEx, and EMS, we guarantee that your items—whether it’s a 3 HP Fountain or an Airmax Aeration system—arrive safely and on time. Our affordable shipping options and global reach reflect our mission to empower you in creating and maintaining beautiful water features with ease.
Contact Us
If you have any questions about delivery, shipping policies, or your order status, don’t hesitate to reach out. Our customer service team is here to help!
Email: [email protected]
Address: 1995 Nash Street, Burr Ridge, US 60527